Refund policy

At Dellam, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return according to the policy below.

RETURN ELIGIBILITY

• Returns can be requested within 30 days of delivery
• Items must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Final sale items
• Gift cards
• Used or damaged products not caused by our error

REFUNDS

Once your returned item is received and inspected:

• You will be notified regarding approval or rejection
• Approved refunds are issued to the original payment method
• Refund processing may take 5–10 business days

EXCHANGES

We only replace items that are:

• Damaged
• Defective
• Incorrectly shipped

Please contact us before returning any item for exchange.

RETURN SHIPPING COSTS

• Customers are responsible for return shipping fees unless the item received was incorrect or defective
• Original shipping costs are non-refundable

DAMAGED OR WRONG ITEMS

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging

CONTACT INFORMATION

• Email: info@dellam.shop
• Phone: +1 347-392-9868
• Address: 430 Bunker Hill Rd, Houston, TX 77024, USA